LOC16:35
13:35 GMT
KUWAIT, Nov 21 (KUNA) -- Kuwait's Public Institution for Social Security (PIFSS) has turned to digital workflows after the coronavirus pandemic rendered paper-based processes obsolete, with 90 percent of the pension fund's services now available online.
The move towards online channels is attributed to a digital adoption strategy the pension fund has formed, PIFSS chief Mishaal Al-Othman said in a statement, adding that "upskilling staff" is one of many initiatives that will help prepare the institution for a digital transformation.
The array of digital services allows applicants the convenience of completing all their transactions online, according to Iman Al-Ahmad, PIFSS' assistant director general for tech affairs, who highlighted a "digitalization drive" on the part of many state bodies.
She expected the push for digitalization across different sectors to continue for the foreseeable future, saying that digital technologies will remain a force to be reckoned with in the business world. (end)
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